itcaptain — Terms of Service

itcaptain is a service of OSA Technology Partners LLC, Columbus, Ohio.

OSA Technology Partners LLC (“OSA”, “we”, “us”, or “our”) provides itcaptain (the “Service”), a training service on itcaptain.ai, compliancecaptain.ai and hrcaptain.ai through which our customers assign training videos to their people and keep a record that they watched them.

1. Acceptance of Terms

By using the Service you agree to these Terms of Service (“Terms”). If you do not agree, do not use the Service, and tell your training administrator so they can arrange another way for you to take the training.

2. Who May Use the Service

The Service is provided to organizations with an agreement with OSA (each a “Customer”). You may use it only as a person a Customer has assigned training to, such as an employee or contractor, or as a Customer or OSA administrator, and only for that Customer’s training. It is not for personal use.

3. Your Personal Link

You reach your training through a link sent to you by email. The link identifies you: whatever is done with it is recorded against your name. Keep it to yourself and do not forward it. If you think someone else has it, tell your training administrator, who can replace it; the old link then stops working.

4. Acceptable Use

You agree not to (and not to let others):

• Share your link, or let anyone else watch your training or confirm it in your name.
• Interfere with how watching is recorded, for example with scripts, automated playback, or requests that imitate the player.
• Download, copy, record or distribute the training videos except as your employer’s agreement with OSA allows.
• Attempt to reverse-engineer, interfere with, or overburden the Service, or submit malicious code.
• Use the Service for any purpose other than your employer’s training, or in breach of any law or anyone’s rights.

5. Confirming You Watched

Some training asks you to confirm that you watched it. By confirming, you state that you watched it yourself. Your employer may rely on that statement and on the viewing record the Service keeps.

6. Training Content

The training videos and other content are owned by OSA, its licensors or the Customer, and are made available under the Customer’s agreement with OSA, for you to watch as part of the Customer’s training. Nothing in these Terms transfers ownership to you.

7. Availability

We will make commercially reasonable efforts to keep the Service available and working. It is provided “as is” and “as available”, without warranties of any kind, including uninterrupted or error-free operation. For help, contact your training administrator, or OSA support at sos@osa.io.

8. Privacy

Your use of the Service is also governed by our Privacy Policy, which is part of these Terms. It describes what the Service records, the cookies it sets, who sees your record and your rights.

9. Third-Party Services

The Service relies on third-party providers, including an email delivery service and a hosting provider. Their use is described in the Privacy Policy.

10. Termination

Your access ends when your link expires or is replaced, when your training closes, or when the Customer’s agreement with OSA ends. We may suspend access for a breach of these Terms. Provisions that by their nature should survive, such as limitation of liability and governing law, survive.

11. Limitation of Liability

To the maximum extent permitted by law, OSA and its affiliates are not liable for indirect, incidental, special, consequential or punitive damages (including lost profits, data loss or business interruption), even if advised of the possibility. Our total aggregate liability shall not exceed the fees paid by the Customer (if any) in the 12 months preceding the claim.

12. Dispute Resolution

In the event of any dispute arising out of or relating to these Terms or the Service, the parties agree to first attempt to resolve it through good-faith negotiation. If it is not resolved within thirty (30) days, either party may pursue formal legal proceedings as set out in Section 13.

13. Governing Law

These Terms are governed by the laws of the State of Ohio, without regard to conflict of laws principles. Any dispute not resolved under Section 12 shall be resolved exclusively in the state or federal courts located in Columbus, Ohio.

14. Accessibility

If you meet an accessibility barrier or need an accommodation to take your training, contact your training administrator or legal@osa.io and we will make reasonable efforts to address it promptly.

15. Changes to These Terms

We may update these Terms. Material changes will be announced in the Service at least fourteen (14) days before they take effect where reasonably practicable. Continued use after a change takes effect is acceptance of the revised Terms.

16. Miscellaneous

Together with the Customer’s agreement with OSA, these Terms are the entire agreement regarding the Service. If they conflict with that agreement, the agreement controls. If any provision is unenforceable, the rest remains in effect. No waiver of any term is a further or continuing waiver.

Contact

• Email: legal@osa.io
• OSA Technology Partners LLC, Columbus, Ohio, USA

Last updated November 14, 2026.